FAQs

Shipping Policy

FREE Shipping on all domestic orders. 

Items will ship between 2-3 business days. Some items may require extra time but don't worry Eclai will notify you if that's the case.

Due to Covid-19 shipping is taking a lot longer because of shipping facilities being overwhelmed with packages, please be patient and know that you can reach out to us through email eclaiboutique@gmail.com or through instagram by dm @shopeclai. We are here to help and truly appreciate your patience and support of our small business.

Returns/Exchanges & Refund Policy

Due to COVID we are not accepting ANY returns.

*If you receive an item that is defective please email us with all the details and we will send you a return label and will give you a replacement(if item is still in stock) if not you will receive store credit to shop our store:) This is a case by case situation. Please dont hesitate to email us and we will do our best to help.

Address

16505 Leffingwell Rd 

Whittier, CA 90603

For any other questions please reach out to the Eclai team at eclaiboutique@gmail.com and we will get back to you as soon as possible

Our story

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